Employee Handbook

Stay Connected Use our helpful tools below to help you stay informed and connected.

Company App

You can download the app from the Google Play or Apple Store by searching "Massey Group", click the button from your mobile device, or scan the QR code. Which ever way is easiest for you.

http://cherokeemillwright.com/wp-content/uploads/2015/10/fb9c1de4-84b8-4b5b-87ca-9af71f8630e5-150x150.png Get App

Text Messaging System

To opt-in to your mass text messaging system text "Massey Cherokee" to "313131"

Employee Newsletter Sign up

Open Enrollment Information Each year, the Open Enrollment period offers you the opportunity to make sure your company-sponsored benefits plan is working for you. You can add coverage, terminate coverage, or make a change to an existing policy. Open Enrollment is the only time of year an employee is able to make these changes, unless he/she experiences a change in family status – marriage, divorce, birth of child, etc. Our insurance options for 2017 are staying the same, including employee premiums. You will receive in the mail your personal Benefits Statement that details the coverages for which you are currently enrolled. If you want to make any changes to your benefits, please contact me ASAP during the Open Enrollment period of November 14th – December 16th, 2016.

1095-C Tax Form Information Have questions about the new 1095 form for 2016? Watch this video below to help answer some of your questions.

Questions Answers and Facts Below are some commonly asked questions about open enrollment.

Q: Why do I have to provide a Social Security number for my dependents?

A: Beginning this year, health plans must send the Internal Revenue Service (IRS) information about health plan members and their insurance coverage, including their Social Security number (or other tax identification number). It’s one of the requirements of the Affordable Care Act (ACA).


A: Outside of the Open Enrollment period, changes in coverage can be made only if/when an employee experiences a change in family status – marriage, divorce, birth of a child, etc. If you do experience such an event and wish to make changes, contact Charity Thompson, HR Director at 865-724-2117. Changes must be made within 30 days of the qualifying event.

Q: What happens if I don’t sign up for anything during open enrollment?

A: Oh, no! Don’t do that. Massey Group uses an active enrollment, which means you can’t just let your choices roll over from year to year. You have to attend the Open Enrollment Information Meeting for your office location and complete the enrollment paperwork. If you don’t make your choices by December 1st, you’ll have to wait until next year’s open enrollment period before you can sign up for benefits.* (*Unless you experience a qualifying life event like getting married or divorced, having a baby, or if your spouse loses his or her job.)

Q: Can somebody help me pick the right benefits?

A: Of course! That’s what we’re here for. We suggest you talk to ALEX first. ALEX is an easy-to-use interactive benefits counselor who will explain all your benefit options and help you figure out which ones will be best for you and your family. Click the “WATCH VIDEO HERE” link to begin. If you have questions that ALEX can’t help with (like questions about specific medications or health care services you require), you’re welcome to contact the HR Department.

Q: What is changing for 2017?

A: There are no changes to the policies or providers for 2017.

Q: What if I make a mistake? Will I be able to fix it after open enrollment closes?

A: Yes. Our company does allow employees to make corrections to open enrollment elections, but you must do so before December 11, 2015. All corrections must be made via Charity Thompson, HR/Benefits Manager at 865-724-2117. You cannot make changes after December 11, 2015. Please note, the correction period is not meant as an extension of the open enrollment period. Only corrections will be accepted during this period.

Q: I will be on vacation during open enrollment. Can I make elections when I return?

A: No, you must make your elections during the open enrollment period, which is November 9 – December 1, 2015.


A: Our insurance options for 2017 are staying the same, including employee premiums. Because there are no changes, only those employees wishing to remove, add, or modify elected benefit options need to take any action during this year’s Open Enrollment period. However, Flexible Spending Account enrollment must be renewed each year. If you have questions or wish to make changes to your coverage for 2017, please contact Charity Thompson, HR Director at 865-724-2117 before December 1st, 2016.

Helpful Documents For additional info, click on the links below

  1. accident
  2. vision
  3. basic-group-life
  4. long term disability
  5. voluntary-add-summary/voluntary-life-summary
  6. critical-illness
  7. short term disability
  8. Step Therapy Drug List
  9. Prior Authorization Generic Drug Reference Guide
  10. Monthly Supply Limits
  11. massey-2017-annual-notices


For more information:
Charity Thompson – Benefits Manager
Phone: (865) 724-2117
Email: cthompson@masseyelectric.com


Feeling Sick? Call our in-house Doctor:
Dr. James Gleaves - walk-in clinic
Phone: (865) 227-1815
Location: 1711 Base Pointe Way Louisville, TN 37777
Hours: Monday, Tuesday, Thursday

Providers and Resources Click the buttons below to access your information about your coverages, plans, network and more.

Customer Service: 1-800-826-9781


Express Scripts
Customer Service: 1-800-451-6245


Delta Dental
Customer Service: 1-800-223-3104

Delta Dental

GET IN TOUCHWhat are you waiting for ?


Find us on LinkedIn for updates from our team.

Find Us